Patient Guide

Emergency Services

We have a state of the art ambulance equipped with all the latest equipment to handle any eventuality.

We provide 24 X 7 emergency services

For any emergency you may call at +91 217 2329707, 2723577, 9422644297

Out Patient

Should be taken 24 hours before coming to the consultation Registration: 09:00 am - 11:00 pm

For E.N.T. Services
Consultation: 12:00 pm - 03:00 pm & 7:00 pm - 8:00 pm

For Maternity Services
Consultation: 12:00 pm - 6:00 pm

In Patient/ Admission

The admission and billing department functions round the clock. The Emergency/Casualty services function 24 X 7.

Our admission staff is available to answer any of your queries. Allotment of bed/room at the hospital is based upon diagnosis/preference/eligibility and availability of room/bed on the day of admission.

Unless you are admitted through an emergency services, your scheduled hospital stay will begin at the In-patient reception area located on the ground floor. Each patient will receive an admission folder that includes patient information leaflets. Please take the time to read this important information.

Hospital Management

We provide the following services at 24 X 7

  1. Emergency
  2. Patient Care
  3. Imaging
  4. Pathology
  5. Pharmacy
  6. Nursing Care
  7. Security
  8. Guest Relation
  9. House Keeping
  10. Medical Record Department

Treatment Guide

A number of steps involved in preparing for a surgical procedure. Some most important ones are enlisted below, although these may not be applicable to all patients.

  • The patient will be required to fast minimum of six hours before the procedure; not even consumption of water is permitted after midnight
  • Removing dentures and jewellery are routine and important safety measures
  • The consultant will brief you about the surgery in advance
  • The patient/attendant will have to sign a consent form for the surgery. It is important to read the consent form before signing it. The consent is available in English/ Marathi, but will be explained in the Patient's Native Language. In case of any clarification, the same has to be discussed with the consultant.
  • The patient also undergoes a pre-anesthesia check by the anesthetist. The aim is to assess the fitness for surgery

Patient Rights


  • Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
  • Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don'ts & generic options for the medicines.
  • They have to be provided with information and access on whom to contact in case of an emergency.

Confidentiality and Dignity

  • Right to personal dignity and to receive care without any form of stigma and discrimination.
  • Privacy during examination and treatment.
  • Protection from physical abuse and neglect.
  • Accommodating and respecting their special needs such as spiritual and cultural preferences.
  • Right to confidentiality about their medical condition


  • The information to be provided to patients is meant to be & in a language of the patient's preference and in a manner that is effortless to understand.
  • Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
  • A documented procedure for obtaining patient's and / or their family's informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practice with utmost diligence and transparency.
  • Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.
  • Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
  • Patients or their authorized individuals have the right to requestaccess and receive a copy of their clinical records. Expect in MLC cases.
  • Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemised structure of the various expenses and charges. However based on the condition and response of the patient, there could be a difference between the estimation and actual.
  • Patients have the right to information on hospital rules and regulations.
  • Information on organ donation.


  • Patient has the right to a seek a second opinion on his/her medical condition.
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.

Right to redress

  • Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
  • The patient has the right to a fair and prompts hearing of his/her concern.
  • The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.

Patient's Responsibilities

Honesty in Disclosure:

  • I will be honest with my doctor & disclose my family/ medical history.

Treatment Compliance:

  • I will be punctual for my appointments
  • I will do my best to comply with my doctor's treatment plan
  • I will have realistic expectations from my doctor and his treatment
  • Inform and bring to the doctor's notice if it has been difficult to understand any part of the treatment or of the existences of challenges in complying with the treatment.
  • I will display intent to participate intelligently in my medical care by actively involving myself in the prescribed do-at-home activities.

Intent for Health Promotion:

  • I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health

Transparency and Honesty

  • I will make a sincere effort to understand my therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes.
  • I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one.
  • If I am not happy, I will inform and discuss with my doctor.
  • I will report fraud and wrong-doing


  • I will be respecting the doctors and medical staff caring and treating me.
  • I will abide by the hospital / facility rules
  • I will bear the agreed expenses of the treatment that is explained to me in advance and pay my bills on time.

Doctors' Code of Practice

Transparency and Honesty:

  • I will provide a printed schedule of my fee for office visits, procedures, testing and surgery, and provide itemized bills.
  • I will inform you of my qualifications to perform the proposed diagnostic measures or treatments.

Patient Friendly:

  • I will schedule appointments in such a manner that it will allow me the necessary time to interact and examine you with minimal waiting times & listen to your problems and concerns without interruptions or distractions.
  • I will encourage you to bring a friend or relative into the examining room with you.

Effective Communication for Patient Education

  • I will explain your prognosis, further diagnostic activity and treatment in simple terms such that it facilitates easy understanding to you.
  • I will prescribe an Information Therapy, and discuss your diagnostic, treatment and medication options, to enable you to make well-informed decisions.
  • I will not proceed until you are satisfied and convinced that you understand the benefits and risks of each alternative, and I have your agreement on a particular course of action.

Implement the patient charter

  • I will publish the patient charter in English, Hindi and the local languages.
  • I will display the patient charter prominently and at multiple locations in the healthcare provider setting.
  • I will implement the patient charter in its true


Almost all the medication prescribed during the patient's stay is available through the 24 hour pharmacy located on the ground floor. The pharmacy caters to the requirements of both inpatients and outpatients

Safe Medication Practices

What to ask the doctor

  • What are the generic and brand names of the medication?
  • Why do I need to take it? Are there alternatives in terms of potency or cost?
  • What time of day should I take it?
  • How often should I take it?
  • Where should I store the medication?
  • Should I take it on an empty stomach or with meals?
  • What should I do if I miss a dose?
  • How will I know it is working?
  • How long should I expect to take the medication?
  • What side effects should I expect?
  • Does the medication interact with any foods, alcohol, other medications (including over-the-counter medications), or activities?
  • Find out if any food is to be avoided when taking a particular medicine
  • Will the medication interfere with driving, working or other activities?
  • Inform the Doctor of any and all other medication you are taking and whether you have any allergies or pre-existing medical conditions
  • Inform your doctor if you are pregnant or breast feeding
  • If you have any doubts about the medication prescribed to you, clear it with your doctor
  • Ask the doctor to explain your prescription to you if you have any doubts about it, some medication is not swallowed at all but kept under the tongue
  • Do not discontinue medicines without the advice of your doctor

Safe practices: at home

  • Try to purchase your medicine in its entire 'strip form'. This allows you to read the name of the medicine and its expiry date
  • Some medicines may be purchased only with a prescription. These laws are in place to protect you from adverse drug incidents
  • Store medicines away from direct sunlight in a cool dark place to maintain its potency. Some medicines need to be kept in a refrigerator
  • Keep all your medicines in a designated area, out of reach from infants and children
  • Separate and discard expired medicine
  • Keep a log or history of all medication consumed daily. Some people have found that maintaining a 'pill box' that is pre-filled daily avoids confusion and prevents overdose
  • Contact your Doctor in case you experience adverse effects

Infection Control Practices

Raghoji E.N.T. & Maternity Hospital has documented infection prevention and control program which aims at preventing and reducing risk of health care associated infections. The infection prevention and control program is a continuous process and updated in every year. We have "Hospital Infection Control Committee" (HICC) which coordinates all infection prevention control activities.

The aim of HICC is to improve hospital infection control practices and to prevent or minimize the potential for nosocomial infections in patients, relatives, and health care providers

Medical Tourism

Our managerial staff understands the special needs of distant patients and provides special attention and personalized services. They provides support from the moment a medical report is received right through to assistance with arranging transport, ensuring distant patients feel at ease about coming to our Hospital for treatment and feel at home during the stay. Detailed treatment schedule customized to the patients requirements.

- Travel guidelines

  • Find out everything you need to know before travelling to a distant place for you medical treatment.
  • We provide transparent medical treatments and services.
  • Keep medications in their original containers in your carry-on luggage when you travel
  • Do not pack your medications in checked luggage in case your suitcase is lost
  • Take extra medication with you when you travel in case your flight/train/bus is delayed and you need to stay away longer than planned
  • For more information & to get estimations, please contact us.